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Refund Policy

Effective date: 28 October 2026

What this policy covers

This policy covers single five-card digital readings for $1.99 USD, inclusive of applicable taxes, and Weekly Magic Pass for $5.99 USD per week, inclusive of applicable taxes, which renews automatically and adds 10 reading credits after each confirmed weekly payment. No physical goods are delivered.

How to request a refund

Contact support@madam-margo.com within 7 days of the single purchase or subscription charge concerned.

Include your order or payment reference and a brief description of the problem. Do not send your full payment card details or your private Tarot question.

When a full refund is available

A full refund is available when:

  • A technical failure prevents delivery of the purchased reading.
  • You are charged twice for the same purchase.
  • The delivered reading is technically inaccessible or corrupted and cannot reasonably be restored or corrected.

Weekly Magic Pass

You can cancel future renewals at any time through the Dodo Customer Portal linked from your account. Cancellation is separate from requesting a refund and does not automatically refund an already processed weekly charge.

Unused credits do not expire and remain available after cancellation. Not using all credits during a week, or cancelling the subscription, does not by itself qualify for a refund.

A full refund is available for a duplicate subscription charge. A full refund is also available if a subscription payment is confirmed successful but the 10 reading credits for that payment are not added to your account and the technical problem cannot be resolved. If a technical failure prevents access to purchased credits and access cannot reasonably be restored, a full refund is available. Temporary generation unavailability preserves your credits and reading request; contact support if we cannot restore delivery.

Refunds and disputed payments are reviewed individually, taking account of the payment involved, the technical problem and any credits already used. Any adjustment related to a refunded or reversed payment is reviewed separately; cancellation alone does not remove accumulated credits.

Interpretation and personal preference

Readings are AI-generated creative entertainment. Disagreement with, or dissatisfaction with, the interpretation or content of a successfully delivered reading does not automatically qualify for a refund.

This does not restrict remedies available where the service fails to meet applicable legal requirements.

Refund processing

Payments and refunds are handled through Dodo Payments where applicable. Approved refunds are returned to the original payment method.

The time taken for the refund to appear depends on payment processing and your bank or payment provider.

Your statutory rights

This policy does not exclude or limit mandatory consumer rights, including any applicable rights concerning faulty digital content or withdrawal. Any legally required exceptions to the seven-day request period remain unaffected.