Terms of Service

Effective date: 28 October 2026

About Madame Margo

Madame Margo is operated by Tatiana Istomina, an individual based in Montenegro.

Website: https://madam-margo.com
Support: support@madam-margo.com

Madame Margo is an original fictional character. The service provides interactive five-card Tarot readings using AI-generated creative storytelling for entertainment and personal reflection.

What you are purchasing

A single reading provides one five-card digital reading for $1.99 USD, inclusive of applicable taxes. This is a one-time purchase, not a subscription, and does not require a subscriber account.

Weekly Magic Pass costs $5.99 USD per week, inclusive of applicable taxes, and renews automatically until cancelled. Each successfully confirmed weekly payment, including renewals, adds 10 reading credits to your account. One credit provides one new five-card reading. Credits accumulate without a cap or expiry date. There is no free trial. No physical goods are delivered.

Your Weekly Magic Pass account

Weekly Magic Pass requires an email address and sign-in using a one-time verification code. You are responsible for keeping access to that email address and for not sharing sign-in codes.

Your account shows your credit balance, saved readings, subscription status and next renewal date. Signing in again lets you recover your account and available credits.

Renewal and cancellation

You authorise the recurring $5.99 weekly charge when you complete subscription checkout. You can cancel at any time through the Dodo Customer Portal linked from your account. Future automatic charges stop in accordance with the cancellation effective date confirmed by the Dodo Customer Portal.

Cancellation does not automatically refund an already processed payment or remove your unused credits. You can continue using accumulated credits after cancellation.

Using reading credits

A reading credit is used when a reading is successfully generated and saved. If a technical problem prevents generation, the credit is not permanently consumed. If the outcome is uncertain, the request and its cards remain pending while we establish what happened, rather than starting another generation automatically.

Generation may be temporarily unavailable. In that case, your credits and selected cards are preserved and the service displays: “Madame Margo needs a moment. Your reading is safe.” You can return to the saved request later.

Temporary generation unavailability does not automatically cancel your subscription or stop its renewals. You can manage future billing through the Customer Portal or contact support.

You select a reading theme. You do not type or disclose the private question, person, or situation you are thinking about.

Entertainment, not factual knowledge or professional advice

Readings are creative interpretations of Tarot cards. They do not establish facts about you or other people, guarantee future events, or promise any particular outcome.

The service does not provide medical, legal, financial, psychological, or other professional advice. It is not a substitute for qualified professional assistance.

Payment and delivery

Checkout is provided by Dodo Payments, acting as Merchant of Record where applicable. The payment terms and transaction details presented at checkout also apply.

Single readings are delivered on the website after successful payment and generation. Weekly Magic Pass credits are added after a weekly payment is confirmed; readings generated using those credits are delivered on the website.

If your payment succeeds but your reading does not appear, contact support@madam-margo.com with your order or payment reference. Please contact support before purchasing again to resolve a delivery problem.

Saved readings can be reopened through the available recovery mechanism. Access to a single reading can depend on retaining the relevant link or browser session. Subscriber readings are also associated with the signed-in account. We do not promise permanent storage or access.

Acceptable use

Do not misuse the service, interfere with its operation, bypass payment or access controls, or attempt to access another customer’s reading.

Refunds and consumer rights

Our Refund Policy explains when refunds are available and how to request one.

Nothing in these terms excludes or limits rights or remedies that applicable consumer law does not allow us to exclude or limit.

Contact

Questions about the service or these terms can be sent to support@madam-margo.com.