Data Deletion Instructions

Effective date: 29 October 2026

Contact us

To request deletion of information held by Madame Margo, email support@madam-margo.com with the subject Data deletion request. Madame Margo is operated by Tatiana Istomina, an individual based in Montenegro.

Tell us whether your request concerns the website, Instagram engagement, or both. For Instagram, include your username and, if available, a link to the relevant comment or Reel. For website records, include the email address used for your account or an available reading or payment reference. Share only what is needed to identify the records. Never send passwords, sign-in codes, access tokens or full payment card details.

What happens next

We review the request, locate records under our control and, where necessary, ask for proportionate information to verify that the request concerns your data. Do not send identity documents unless we have explained why a specific verification step is necessary. We will respond about the outcome and explain any information that must be retained and why. This page does not promise a fixed deletion deadline or an automatic deletion service.

Records potentially relevant to an Instagram request include selected comment text or identifiers retained for draft preparation, thread references, and processing or moderation records. Instagram Direct is not connected to this integration, so it does not currently retrieve Direct conversations. Website requests may concern saved readings, account information, support correspondence and related application records. Some transaction, security or dispute records may need separate handling; a request does not necessarily remove every record. Instagram comment data and thread context stored in Cloudflare D1 are also automatically deleted after 30 days without thread activity, as described in our Privacy Policy.

Disconnecting an Instagram authorisation

If you authorised the Madame Margo Engagement application with Instagram, you can remove that authorisation in Instagram's Apps and Websites settings. Removing access prevents future authorised use of that connection but does not automatically erase information already held by Madame Margo. You may also contact us to request deletion of retained records. Followers who only commented on a Reel do not need to authorise the application or become testers to make a privacy request.

What this request does not do

Deleting records held by Madame Margo does not delete a public Instagram comment, your Instagram account, or records independently held by Meta, Buffer, payment providers or other service providers. Use the relevant provider's own controls for its records. We do not require deletion of your Instagram account to process a request.

A data deletion request is separate from cancelling a subscription or requesting a refund. If you also want to stop future subscription renewals, use the Dodo Customer Portal linked from your account or contact support. See our Privacy Policy for the current processing and retention description.